Course Curriculum:
Hospitals and health systems always must be prepared top to bottom for a survey from CMS, the state survey agency, The Joint Commission or Det Norske Veritas. These surveys can occur for a variety of reasons including recertification, validation of deemed hospitals, complaint and abuse investigations, EMTALA investigations or self-reported events. Proper preparation can help hospitals avoid and minimize adverse findings during a governmental or accrediting organization survey. This online seminar will help hospitals prepare and manage these unannounced surveys.

Learning Objectives:
• Describe what the hospital or health system should do on notification of surveyors at the door.
• Discuss how to prepare front-line staff for surveyor questions and observations.
• Discuss methods of how to be your own watchdog.
• Review examples of how the hospital or health system can keep current on changes in regulations.

Intended Audience:
• CEOs.
• Chief medical officers.
• Chief nursing officers.
• Compliance personnel.
• Emergency department staff.
• Legal counsel.
• Nurses.
• Physicians.
• Quality improvement and risk managers.
• Safety officers.

Cost: $195 to NHA members (Per hospital, no charge for additional lines. Those individuals interested in viewing the recording must register separately at the Zoom link prior to the start of the webinar. Zoom will send each individual registered an email containing an access code to view the recording.)