How do HCAHPS now fit into the post pandemic world? What are facilities across the country experiencing and how can these concerns be addressed? Join Marcus Engel for a learning session about what we can do to keep patient experience and HCAHPS improvements top of mind, all from the lens of Narrative Medicine. Register to attend this free Zoom and you’ll:

-Learn the latest data from hospital surveys on HCAHPS
-Discover ways to implement Narrative Medicine to improve patient experiences
-identify and compare your facility’s performance against national trends
-uncover simple communication techniques to use stories to improve PX

Join Marcus Engel, M.S., CPXP, CSP for a learning session about what we can do to keep patient experience and HCAHPS improvements top of mind, all from the lens of Narrative Medicine.

*The NHA had Marcus as a Keynote presenter at least year's CAH/RHC Conference on Quality, and he received great reviews.