Speaker:
Susan Seeley, RN, MSN, NEA-BC, Nash Consulting Group

Cost: $195 to NHA members (per hospital, no charge for additional lines, recordings available up to 60 days after the webinar)

Course Curriculum
This webinar will focus on the legal and risk management challenges that health care providers face while caring for patients in the high-risk environment of the emergency department (ED).
This session will show participants how to comply with select Centers for Medicare & Medicaid Services (CMS) hospital Conditions of Participation (CoPs) and Joint Commission (TJC) standards often found to be problematic for ED staff. Examples include the CMS anesthesia standards on the use of deep sedation or moderate sedation; CMS hospital requirements regarding the use of standing orders; and the impact of alarm fatigue, including TJC National Patient Safety Goals and sentinel event alert.
The session will also focus on TJC’s standard on patient-centered communication, including the interpreter, low health literacy, and collecting race and ethnicity data in the ED.
The speaker will review common medication errors that occur in the ED and how to avoid them. CMS made changes to medication management and opioid use, which is an area where hospitals are still struggling to meet compliance.
Finally, the role of discharge instructions in preventing unnecessary readmissions or returns to the ED will be discussed.

Learning Objectives:
At the conclusion of this session, participants should be able to:
• Discuss legal and risk management issues in the ED and recommendations, including how to reduce the most common medication errors.
• Recall the importance of documenting the use of interpreters for patients with limited English proficiency.
• Recite that the visitation law requires the ED to give patients written information on their rights, including information on the hospital’s advance directive policy.

Speaker Bio:
Susan Seeley has over 40 years of experience in the health care industry, both as a nurse leader and as a clinical consultant with a focus on patient care services and regulatory compliance. She is experienced in conducting mock surveys and improving client hospitals’ accreditation survey preparedness through on-site education. Susan has helped organizations achieve continuous survey readiness and assists organizations with writing and implementing successful Plans of Corrections for survey deficiencies. She has also assessed quality programs, clinical operations, the structure and function of medical staff committees, and the implementation of peer review quality plans.
Prior to becoming a consultant, Susan spent 19 years as the chief nursing officer for a rural Florida hospital while working part time for the parent company as a clinical consultant for their more than 200 hospitals. She earned her Master of Science in nursing administration and her Bachelor of Science in Nursing from Barry University in Miami Shores, Florida. She is a registered nurse and holds an Advanced Nurse Administrator certification through the American Nurses Association.
These speakers have no real or perceived conflicts of interest that relate to this presentation.